Strategic Partner in Whole System Engagement:
Community Engagement, Employee Engagement and Stakeholder Engagement.
Maureen (Mo) McKenna, CMC
Maureen McKenna is a dynamic and innovative facilitator, mentor, thinking partner and executive coach. She began her consulting practice in 1998 in response to the growing need for organizations to engage their employees, build commitment, and inspire performance. She has more than 20 years of experience in organizational development, change leadership, consulting, coaching, training design and delivery.
In this complex, interconnected, ever changing world, Maureen’s purpose is to serve, educate and energize organizations. She helps her clients tap into positive human energy to fuel their actions, creating healthy working climates where everyone can flourish and grow.
Her focus is helping clients change their mindsets in response to the paradigm shifts they are experiencing. She does this by bringing different perspectives to the discussion, broadening the understanding as well as continuously challenging people with what is most difficult to do: shift their mental framework and align behaviours with their new perspective.
Taking a strengths-based approach, she helps her clients in their efforts to cultivate a healthy, relational and productive work climate. Using her infectious positive energy, story telling and curiosity to identify, co-develop and implement a unique set of behaviours, competences and skills.
Maureen has extensive expertise in strengths-based approaches to strategic planning, large-scale engagement, community consultations, customer loyalty, and employee engagement. She has held management roles in manufacturing, distribution, marketing, quality, and human resources at Xerox Canada, and brings a wealth of practical experience to client engagements. Maureen is well respected by her clients for her ability to challenge their mental models, helping them to successfully reframe from traditional problem solving to focusing on their strengths to create innovative and sustainable solutions. As a “thinking partner” to clients, and fellow consultants, Maureen mentors and coaches them to achieve extraordinary results.
Maureen is a leader in Canada in the field of Appreciative Inquiry (AI). She has applied and taught Appreciative Inquiry since 2000. She is a Certified Management Consultant and is in the process of getting her Aboriginal Circle Meeting Facilitator certification.
Collaboration between Innovation Works and Barnes Management Group
I am an energizing and curious learning partner, facilitator, and business coach. My passion is to help clients and colleagues design practical ways to increase levels of engagement at work and in the community. I am a partner at Innovation Works and I am proud to be a strategic partner with Barnes Management Group providing expertise in whole system and large-scale engagement projects.
David Barnes and I share the belief that in this world with too many demands, accelerating rate of change and too few resources, it is critical that we find the best approach to meet the needs and challenges of our clients. We believe that forming strategic partnerships with like-hearted organizations strengthens our ability to serve our clients. We also share the belief that our job is to develop the competencies and skills of our clients. All our engagements (small and large) have a deliberate focus on client skill development.
In my career as a consultant, I have designed and facilitated large-scale engagements in healthcare, education, communities, corporations and government sectors. These include strategic planning, research programs, organizational change, community, employee, student and stakeholder engagements. The general approach has been to work with clients to conduct large-scale one-on-one interviews, focus groups and whole system Appreciative Inquiry Summits.
Examples of Engagements:
Community Living British Columbia
Designed and facilitated Community Living British Columbia (CLBC) Community Action Employment Plan for adults with Developmental Disabilities. Almost 800 people, from 30 communities, engaged in focus groups, one-on-one interviews conducted by the CLBC stakeholder engagement group prior to the two-day summit held in Vancouver with over 200 stakeholders.
Craigwood Youth Services
Provided facilitation, thought partnership, mentoring, team building, coaching and training across the organization to support their ED’s five-year journey to create a Strength-Based Organization. This research was the foundation of his PhD dissertation on Creating a Strength-Based Organization.
Regina Qu’Appelle Health Region (RQHR)
Employee and Stakeholder Research Engagement
Designed and facilitated a qualitative and quantitative project. The project was called Voices of the People on Leadership, Quality and Safety. The RQHR core team conducted almost 1,000 interviews, prior to the three-day summit with 250 participants. Some of the research was conducted on-line and the following article describes that part of the process.
Toronto District School Board
Imagine Student Success initiative was intended to: identify student success from a student perspective; broaden our understanding of what constitutes student success; support the Student Success Advisory Committee in its overall development of a TDSB vision and strategy.
The project had 3 phases lasting three years. In the first year 720 students from 120 schools conducted about 2,000 interviews, 60% with students and 40% with adults. At the end of the first year, after interviews had been completed, we had a one-day summit with all 720 students, their teachers plus 200 adults, including the Minister of Education.
Recent Authored Articles:
My passion for engagement has now expanded into Harnessing Human Energy to Renew Positive Organizational Climate.
The foundation of all my work is the change initiative philosophy and methodology of Appreciative Inquiry. I also incorporate Positive Psychology and research and techniques from the Positive Organizational Scholarship.